The Palmerston Sports Club has developed the following House Rules as an element of the Club’s commitment to leadership in all aspects of club service and management practices.
The House Rules outline our commitment to ensure that our Members and Guests are provided with a safe and convivial environment whilst they are on our premises.
Club Entry & Proof of Identification
It is a requirement of entry to the Clubs Premises that:
- All Members are required to show/swipe their membership card at Reception, and or the Sports Bar entry.
- Members must produce their membership card for all and any transactions at the Bottle Shop.
- Guests of members must sign the visitor register, at Reception, and or the Sports Bar entry.
- Bona-fide visitors must sign the visitor register, at Reception, and or the Sports Bar entry, and be able to provide proof of ID.
- All patrons are required to provide acceptable evidence of age where there is any doubt they are under 25.
Photo ID is the preferred ID source, this is not always possible and on those occasions, the Club employee or security may be satisfied with an alternative ID source, and or require a statutory declaration to be completed, prior to permitting entry.
Code of Conduct from Patrons
All Patrons of the Palmerston Sports Club Inc are required to behave in a manner that is conducive to the quiet enjoyment of the facilities by all patrons while enabling employees to conduct their duties in a lawful manner without intimidation or harassment.
The dress standard requirement is based on neat and tidy attire (including proper footwear) with an appropriate level of personal hygiene being adhered to at all times.
The level of appropriate attire and standard of personal hygiene will be determined by the Club at its sole discretion.
The following are not permitted at any time within the Gaming, Bistro, Bistro Bar Function rooms of the Club, and after 9pm in the Club Bar.
- Stained, torn, dirty, ripped or excessively frayed clothing
- Clothing with obscene or offensive slogans or pictures
- Beachwear, board shorts or swim suits
- Men’s singlets, sleeveless t-shirts, tank tops
- Hats, caps or beanies (except for medical or religious reasons)
- Unpleasant levels of personal hygiene which are offensive to others
- Excessively dirty/stained outdoor work attire of any description
- Any other clothing deemed not to be neat and tidy by Management
The Following relaxed dress standards are permitted in the CLUB BAR and Outdoor Deck until 9.30pm:
- Men’s Singlets, muscle shirts, tank tops
- Outdoor work attire
- Steel cap boots and any other forms of work boots
Persons not to enter reserved areas
A Club patron may not enter offices, storerooms, kitchen or behind any service counter without specific purpose or authority.
Animals and Fauna
Unless permitted by Territory or Federal Government Law no person shall bring any animal, bird, or reptile into the Club premises.
Responsible Host Practices
As part of our responsible hospitality practices:
- We provide water free to all patrons;
- We provide soft drinks free to all designated drivers;
- We sell light or mid strength options at cheaper prices than full strength;
- We promote awareness of drink spiking issues;
- We encourage you to monitor and control your consumption of liquor;
- We will deter you from rapidly and excessively consuming liquor;
- We will notpromote stock piling of drinks;
- Opened containers of liquor may not be taken into or from the premises
- We will allow one drink per person ½ hour before closing;
- We will supply liquor in standardised quantities that can be recognised by you;
- We will serve half measures of spirits if requested;
All Staff are trained in the responsible service of alcohol and Management constantly reinforce responsible service of alcohol principles and practices in every day trade
Management support staff refusing service to any patron who in their opinion, is drunk and or is intending to supply alcohol to any person(s) who have been refused further service.
Drunk patrons in accordance with Section 121(1) of the Liquor Act must leave the premises immediately upon being advised to do so by Club staff.
Responsible Provision of Gambling
All staff are trained in the Responsible Gaming Code of Practice as soon as possible after commencement of employment, Management constantly reinforce Responsible Gaming Code of Practice principles and practices in every day trade.
Management will at all times support staff that practice and enforce Responsible Gaming Code of Practice learning’s.
To this end, Management do not support gaming/gambling practices which:-
- suggest that winning a prize is a probable outcome;
- describe money spent as 'an investment';
- offer inducements or promotions which encourage excessive participation.
- imply that skill can influence the outcome where this is not the case;
- suggest chances of winning are influenced by the length of time or the number of attempts;
- give the impression gambling is a reasonable strategy for financial betterment; and/or
Hub Star Rewards Loyalty Program
The Hub Rewards Loyalty rewards is available to all financial Members of the Club.
The Terms & Conditions of the Hub Star Rewards program are available upon request and upon the Clubs website. (www.palmerstonsportsclub.com.au)
The Club has a range of security measures to ensure that patrons can enjoy the Club's facilities. Such measures include:
- CCTV is operational, throughout the Club and at entries and exits on the premises;
- Crowd Controllers are on premise each night and whenever operationally required
Noise and Amenity
As part of the local community, the Club and its patrons have a range of responsibilities including:
- We respect our neighbours and ask you to respect them too;
- We monitor entertainment and patron noise to comply with all prescribed noise levels;
- We scrutinise behaviour in and around the vicinity of the premises;
- We maintain an incident register recording all incidents on or around the premises;
- We can organise taxis if you require transport;
- We have provided appropriate lighting around the venue for your comfort and safety;
- We have a fire safety plan which is maintained and reviewed on a regular basis; and
- We ensure all patrons are off the premises ½ hour after closing.
Club not to be used for business
- No person, shall give the address of the Club as, or use the Club for business purposes without the consent of the Board of Management.
A Minor is a person who has not attained the age of 18 years. Minors, must be in the accompaniment of a responsible adult at all times. A responsible adult for the purpose of this policy is as follows:
- Parent, Step Parent, Legal Guardian, A person who has Parental Rights & Responsibilities, A spouse who has attained the age of 18 years
The Club's rules are firm in that:
- Minors will not be served alcohol, or gambling product;
- Minors will not be served at any bar, gaming, NT Keno or TAB service point;
- Minors must not enter the Gaming Lounge
- Minors are not permitted in the Sports Bar after 9.30pm on any evening and it is expected that all Minors leave the premises by 12 midnight. In the event of a function, minors may be excluded from this requirement provided this has been previously arranged and agreed with the Club Manager;
- All minors will be accompanied by a responsible adult; and will be actively supervised by a responsible adult;
- Minors are not permitted to sleep in chairs, or on the floor within the premises except where the minor is sleeping in a basinet or pram for which was designed for that purpose.
Club and Patron Property
Any patron proven to have stolen (club or patron) property whilst upon the Club premises will have their membership revoked and visitation rights withdrawn.
No patron shall remove from the premises or deface or tear or injure any newspapers, books, pamphlets, posters or any other property of the Club.
Any patron who removes or causes the loss, or damage to, any article of the Association shall be excluded from the venue and pay such sum for the restoration or repair thereof as the Board shall decide.
- Patrons are required to adhere to the Smoking restrictions in place throughout the premises. ( Tobacco Control Act (NT) 2002)
- Patrons who smoke in un-authorised areas will be considered to have breached the policy and may be excluded from the venue
For this purpose, patrons displaying the following behaviours will be regarded as disorderly:
- Unruly, abusive or threatening language/behaviour to any member of staff and or other patrons.
- Failure to leave the club premises when requested to do so by Management or Security.
- Property damage.
Management will maintain an Incidents Register which is used to record all events and problems involving patron care, such as refusal of service to patrons and situations involving threats or aggression.
The Senior employee of the Club then on duty, and or the Security Personnel on duty has the authority to exclude and remove persons from the licensed premises for breaches of these Rules.
The Senior employee of the Club then on duty, the Club Manager and or Liquor License Nominee has the authority to issue to suspensions notices not exceeding three (3) months for breaches of the Club Rules.
NT Liquor Act 2015 – part XI – 121 - Power to exclude or remove persons
Compliance With Laws
We comply with all mandatory laws, including:
- Liquor Act;
- Gaming Control Act
- Gaming Machine Act;
- Associations Act
- Anti Discrimination Act;
- Tobacco Control Act;
- Trade Measurements Act;
- Private Security Act
- Privacy Act
- The Anti-Money Laundering and Counter-Terrorism Financing Act 2006
- Misuse of Drugs Act
- Summary Offences Act
- Workplace Health and Safety Act;
- Industrial Relations Act;
- Workers Rehabilitation and Compensation Act;
- Food Act;
- Fire and Emergency Act; and
- Local by-laws outlined by Local Government.
We comply with all laws which enable us to engage in contemporary business practices.