THE HUB STAR CARD
1.1. These terms and conditions apply to the rewards scheme known as Hub Star Rewards (Palmerston Sports Club Inc Members’ Rewards Program).
Hub Star Rewards has been established and is administered by Palmerston Sports Club Inc.
ABN 73 506 470 278
1.2. These terms and conditions are separately for the benefit, and separately
enforceable by, each of the Club and the Hub Star Rewards Partners. Hub Star
Rewards Partners are organisations with whom the Club has an arrangement
1.2.1. the Club entering bonus or rewards points (collectively “Points”) in
the account held by the Club concerning the members (Player Account)
as a result of certain eligible transactions; and
1.2.2. those organisations supplying entitlement or benefits (Rewards) to
the member, when the Club accepts and notifies them of a valid
redemption request from you.
A list of any Hub Star Rewards Partners will be published, which will be subject
to change from time to time
1.3. References to:
1.3.1. “we”, “our”, and “us” are references to the Club and all Palmerston Sports Club
Rewards Partners, each and any of whom may separately enforce these
terms and conditions.
1.3.2. “membership” means your membership of the Palmerston Sports Club Inc.
and thus Hub Star Rewards unless the context otherwise requires.
1.4. By participating in Hub Star Rewards through the use of your membership
card or membership number, or by claiming any benefit, you agree to be
bound by these terms and conditions and provide the consent specified in
clause 7 relating to personal information.
The terms and conditions governing Hub Star Rewards can be amended by Palmerston Sports Club Inc. Management from time to time.
A copy of the current terms and conditions is available from the Club via the Club’s Reception and upon the clubs website at www.palmerstonsportsclub.com.au
1.5. Your membership provides you with the opportunity to accrue Points for the
redemption of Rewards from the Club. The number of Points earned by the
members within a twelve month period (or such other period as we may
specify from time to time) will determine your eligibility to redeem Rewards.
1.6. The Rewards we offer are a courtesy extended to you at our sole discretion
and are not automatic entitlements (legal or otherwise).
1.7. THE BASIS ON WHICH YOU CAN ACCRUE POINTS OR REDEEM REWARDS
(INCLUDING THESE TERMS AND CONDITIONS) IS DETERMINED SOLELY BY US
(IN OUR ABSOLUTE DISCRETION) AND IS SUBJECT TO CHANGE FROM TIME
TO TIME WITHOUT PRIOR NOTICE TO YOU.
1.8. Your membership and any accrued Points or Rewards are not transferable.
1.9. The accrual of Points or the redemption of Rewards is not available in
conjunction with any other discount, promotion or program offered by us
unless stated otherwise.
1.10. We reserve the right to decide any matter or settle any dispute arising
directly or indirectly out of or in connection to Hub Star Rewards and our
decision on any such matter or dispute will be final and binding and no
correspondence will be entered in to.
1.11. SUBJECT TO ANY APPLICABLE LAW WHICH CANNOT BE EXCLUDED, WE
ACCEPT NO LIABILITY FOR ANY LOSS, DAMAGE OR INJURIES SUFFERED OR
SUSTAINED (INCLUDING BUT NOT LIMITED TO DIRECT OR CONSEQUENTIAL
LOSS OR LOSSES ARISING FROM OUR NEGLIGENCE) BY YOU ARISING
DIRECTLY OR INDIRECTLY OUT OF OR IN CONNECTION TO NERANG
REWARDS AND YOU RELEASE AND DISCHARGE US FROM ANY LIABILITY FOR
ANY SUCH LOSS, DAMAGE OR JUNJRY. IF WE ARE LIABLE TO YOU IN ANY
WAY, THEN OUR LIABILITY WILL BE LIMITED TO ALLOCATING TO YOUR
PLAYER ACCOUNT THE NUMBER OF POINTS WHICH WE CONSIDER IS
APPROPRIATE IN CONNECTION WITH YOUR RELEVANT CLAIM.
1.12. Unless otherwise stated, you are solely responsible for any taxes, GST,
duties, levies, fees or other charges levied or imposed arising from, as a
result of or in connection to with, your participation in Palmerston Sports Club Inc.
Rewards, the accumulation of Points or the redemption of Rewards.
1.13. Unless otherwise stated, any material published by us pertaining to
these terms and conditions, including material relating to the rate of accrual
of Points, redemption of Points or any Rewards and the number of Points
required to be earned and maintained for any tier of membership of Hub Star
Rewards, will form part of the terms and conditions of the Hub Star Rewards
Program which may be varied by us from time to time at our discretion.
1.14. If part or all of the clause of these terms and conditions is illegal,
invalid or unenforceable then it will be read down to the extent necessary to
ensure that it is not illegal, invalid or unenforceable, but if that is not
possible, it will be severed from these terms and conditions and the
remaining provisions of these terms and conditions will continue to have full
force and effect.
In these terms and conditions unless the context otherwise requires:
2.1. “Redemption” occurs when a Participant uses Rewards Points to
redeem a REWARD from the Club.
2.2. “Club” means the PALMERSTON SPORTS CLUB INC.
2.3. “Eligible Members” means those members referred to in clause 3.1 of
the Terms and Conditions.
2.4. “Hub Star Rewards” means the Palmerston Sports Club Inc. Rewards
program in terms of which Eligible Members may accrue Rewards
Points and may redeem Rewards Points.
2.5. “Membership” means a person’s membership of the Club;
2.6. “Membership Card” means a membership card issued to a member by
the Club once the Management Committee of the Club has approved
the applicant’s application for Membership
2.7. “Participant” means any Eligible Member who participates in Hub Star
Rewards as provided in clause 3.3 of these terms and conditions.
2.8. “Participant’s Account” means the account opened in the name of each
Participant in which is recorded all Rewards Points earned by a
Participant and all redemptions of Rewards Points by the Participant.
2.9. “Rewards Points” means the Rewards Points which a Participant earns
when he or she purchases food and beverages in the Club or
participates in gaming activities but excludes any transactions under
any promotion of the Club and which may be used by a Participant to
2.10. “Twelve Month Period” means in respect of the Participants
each period of 12 months commencing on the date on
which each Participant submitted an application for membership and
ending on the date which is 12 months after the commencement date.
3.1. Only financial Club Members of the Club who are 18 years
of age or older are eligible for membership, and such other classes of
members of the Club as may be determined from time to time.
3.2. Membership of Hub Star Rewards comes with an eligible person’s
membership of the Club. It is a requirement of membership that you keep
and maintain Palmerston Sports Club Inc. membership.
3.3. The member has the right to opt out of the Hub Star Rewards program at any
time, by notifying the General Manager in writing.
3.4. You will promptly notify the Club in writing:
3.4.1. of any change in your address; and
3.4.2. if your membership card is lost, stolen, damaged or misused in any
4. LEVELS OF Rewards
4.1. There are 5 levels of Hub Star Rewards being 1 Star,2 Star, 3Star, 4 Star, 5 Star.
4.2. All eligible members automatically are granted the introductory level of
4.3. To be eligible for 2 Star, 3 Star, 4 Star and 5 Star levels you must earn and maintain the
number of Points required under the Hub Star Rewards program within the last six
month period (or such other period as we may specify from time to time).
The number of Points required to be earned and maintained for 2 Star, 3 Star, 4 Star and 5 Star levels will be published by us, which will be the subject to change from time to time.
4.4. Members will be reviewed for promotion to the next tier on or before the 5th of each
4.5. Levels will be reviewed every 3 months on February 1st, May 1st, August 1st & November 1st. Members who do not have the required amount of ratings to stay in their current level on these dates will move down.
4.6. We reserve the right to make any changes to these terms and conditions, at
any time, including to;
4.6.1. create, amend or remove tiers of membership to which different
terms and conditions apply including but not limited to the benefits
applicable to each tier of membership and the method and rates of
Point accrual and Rewards offered to you as part of the Hub Star
4.6.2. set and change the number of Points required to be earned and
maintained under the Hub Star Rewards within any period for eligibility to
any tier of membership within the Scheme;
4.6.3. move your membership into another tier of membership regardless of
the amount of Points accrued by you at anytime without notice to you.
4.7. Subject to any changes we may make, your membership of one of the
several tiers of membership offered to us will enable you to receive the
benefits as identified within the Hub Star Rewards Brochure:
5. MEMBERSHIP CARDS
5.1. You are only permitted one membership card at any one time.
5.2. The membership card issued to you remains the property of the Club.
5.3. You must sign your membership card as soon as receiving it and regularly
check it is in your possession.
5.4. Your membership card is only to be used by you and is not to be given to any
other person for the purpose of accruing Points, redeeming Rewards or for
any other purpose.
5.5. It is your responsibility to protect your membership card and to take
precautions against its theft, loss, damage or misuse.
5.6. Your acknowledge that we do not accept responsibility and do not accept
liability for the theft, loss, misuse of or fault in your membership card
(including the failure of your membership card to accrue Points).
5.7. If your membership card is lost or stolen, you will need to provide the Club
with photo identification as required by the Club from time to time in order
to obtain a replacement membership card.
6. POINTS & REWARDS
6.1. You will accrue Points as a result of certain eligible transactions at the
standard rate unless otherwise stated. The standard rate of accrual of Points
will be published by us, which will be subject to change from time to time.
6.1.1. Earning level for Electronic Gaming Machines is $12 turnover = 1 point
6.1.2. Earning level for Food & Beverage is $1 = 5 points.
6.1.3. Earning level for Bottle Shop is $1 = 1 points
6.1.4 Earning Points on Entry swipe your card on entry to the Club 10 points
6.2. Loyalty Bonus points based on your Tier Level, will be available from time to time. The rate of accrual of Bonus Points will be published by us, which will be subject to change from time to time.
6.3. It is your responsibility to ensure that your membership card is;
6.3.1. inserted into, and accepted by, the membership card terming (e.g. of
a gaming machine); and
6.3.2. is working and accruing Points during the course of your play of the
gaming machine or at point of sale terminals etc. (as the case may be).
6.4. We are not liable for the failure of your membership card to accrue Points or
any reason whatsoever (including but not limited to membership card
terminal error, operator error or misrepresentation, our act or omission
(including negligence), or membership card malfunction).
6.5. We reserve the right:
6.5.1. to adjust the number of Points you have accrued if the Points where
accrued as a result of membership card terminal error, operator error or
misrepresentation, our act or omission (including negligence),
membership card malfunction or for any other reason resulting in the
Points being invalidly accrued; and
6.5.2. to change the rate and manner in which Points are accrued (including
but not limited to the transactions that we classify as eligible
transactions and the standard rate of Point accrual) and set and change
the number of Points to be redeemed for any Rewards.
6.6. Points will not validly accrue on your membership card while it is being used
by another person.
6.7. You may only redeem Rewards from Points validly accrued by you and we
may require proof of identification when you request or redeem a Reward.
6.8. Points have a redemption life of 12 months. Points earned must be redeemed within 1 year of the date they are accrued. Any points that are not redeemed within 1 year of the date they are accrued will expire. Points will be redeemed on a “first-in-first-out” basis.
6.8.1. Points earned by 5 Star and 4 Star members will not expire annually.
6.8.2 The maximum value of a members account shall not exceed $250. The member shall be required to redeem the points value to below $250 in order to continue earning loyalty rewards points.
6.9. Points used by you to redeem Rewards will be deducted from your Player
Account balance when you submit your request to redeem a Reward.
6.9.1Members may not earn points when redeeming points for rewards
6.10. We will not be responsible for replacing Points due to a lost, stolen,
damaged or faulty membership card.
6.11. Rewards are redeemable on a first come first served basis.
6.12. Rewards are not transferable or refundable.
6.13. You will not be permitted to deposit money on your membership
6.14. Rewards are subject to availability and we reserve the right to cancel,
withdraw or substitute any Rewards at any time in our absolute discretion.
6.15. We reserve the right to request suitable identification when
6.16. We do not accept liability for:
6.16.1. any lost or stolen Rewards or Rewards vouchers after they have been
6.16.2. any loss or damage arising from our cancellation, withdrawal or
substitution of any Rewards; or
6.16.3. the unavailability of any Rewards that we previously displayed or
promoted as being available for the redemption of Points.
6.17. We make no representation and give no warranty (either expressly or
impliedly) as to the quality, standard, fitness or suitability for purpose of the
6.18. From time to time the Hub Star Rewards programme may provide
members with additional offers, these offers will be at the discretion of the
Club. All offers will be provided with a validity date to which the offers must
be redeemed, after the validity date the offers will expire.
6.20. Discounts when using Rewards Points to purchase Food and Beverage
goods will be based on the current retail Price.
6.21. The Discount Level when using Rewards Points will apply to purchases
of Food & Beverage only. The Club reserves the right to determine the level
of discount that will be applied in any given period.
7.1. The information we collect arising directly or indirectly out of or in
connection with your membership shall become and remain our property.
7.2. You consent to us collecting and retaining your personal information
(including information concerning your membership) for the purposes of:
7.2.1. carrying out the functions and activities that are necessary for us to
meet our obligations to you under these terms and conditions;
7.2.2. disclosing your personal information to third parties who are engaged
by us to assist in meeting our obligations to you under these terms and
7.2.3. marketing our goods and services to you;
7.2.4. disclosing your personal information to selected third parties to allow
them to market their goods and services to you unless you inform us
7.2.5. meeting legal requirements or fulfilling any purpose authorised by or
7.3. The Club will, at your request, provide you with access to your personal
information held by the Club if (in our opinion) it is reasonable to do so.
7.4. It is your responsibility to ensure that your personal information held by the
Club is accurate, complete and up‐to‐date. Where reasonable, you will be
granted access to your personal information for the purposes of establishing
that the information is accurate, complete and up‐to‐date.
8. TERMINATION OF THE HUB STAR REWARDS PROGRAM
8.1. You may terminate your membership at any time by giving written notice to
the Club or by returning your membership card to the Club, at which time,
all Points and associated Rewards (whether they be Points and Rewards
having accrued or not) will be permanently cancelled.
8.2. We may terminate or suspend your membership (in our absolute discretion)
if we believe (in our absolute discretion) that the following occurs:
8.2.1. you fail to strictly comply with these terms and conditions
8.2.2. Palmerston Sports Club Inc. membership expires, is cancelled or is
8.2.3. your conduct is deemed to be offensive, dishonest, disruptive,
intimidating, unbecoming or prejudicial to our interests;
8.2.4. you interfere with or misuse any equipment or property;
8.2.5. you die or are bankrupt; or
8.2.6. you become our employee, agent or contractor.
8.3. In the event we terminate your membership;
8.3.1. all of your Points and associated Rewards (whether they be Points and
Rewards having accrued or not) will automatically be cancelled (and for
the purpose of clarity will not be redeemable) from the time we
terminate your membership; and
8.3.2. you must immediately return your membership card to us.
8.4. We may suspend or terminate the operation of Hub Star Rewards at any time
and without prior notice to you. We give no warranty as to the continuing
availability of Hub Star Rewards.
8.5. A notice informing members of the suspension or termination of the
operation of Hub Star Rewards will only be displayed in certain areas within
the Club’s premises (Members Notice).
8.6. In the event that the operation of Hub Star Rewards is terminated for
whatever reason, all Points may be cancelled 30 days from the Club issuing a
Members Notice and you will not be able to redeem any Rewards 30 days
after the Club issues a Members Notice.